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Apple OS X v10.8 Troubleshooting Sample Questions:

1. An administrator would like to prevent data recovery software from retrieving any files from a deleted user. Which option is the most efficient choice?

A) Turn on FileVault 2, wait for encryption to finish, then delete the user.
B) Startup in OS X Recovery then open the Disk Utility. Choose the startup volume and erase the entire volume using a security option the writes zeros across the entire volume.
C) Delete the user using the "Delete the home folder" with the erase home folder securely option enabled.
D) Save the deleted user in a disk image, then use the Terminal to secure delete the image.

2.
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.

A) Inactive (hardware is missing)
B) Active but not connected
C) Active and connected
D) Inactive (off)

3. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Applications folder on their startup disk.
B) In the Utilities menu when booted to OS X Recovery.
C) In the Security & Privacy Systems Preference pane.
D) In the Utilities folder on their startup disk.

4. How can a user delete a file named "junk document" from all previous Time Machine backups?

A) Select the Delete all Backups of "junk document" from the Action menu in the Time Machine Finder window.
B) Select the Delete all Backups of "junk document" from the File menu in any standard Finder window.
C) Open Time Machine preferences and remove the file "junk document" from the backup list.
D) Delete "junk document" in the Time Machine Finder window for the most recent backup.

5. What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?

A) 10.6.8
B) 10.6.4
C) 10.6.3
D) 10.6.1

Solutions: