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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. To access a property from an unconnected component, you use the____________.

A) customer-dot-property construct
B) dot-property value directly
C) property value
D) component-dot-property construct

2. MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?

A) Prioritization formula
B) Audience
C) Customer segment
D) Applicability rules

3. HOTSPOT
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.

4. As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)

A) Accounting
B) Service
C) Resource Planning
D) Collections
E) Retention

5. When a customer is offered an action that they already accepted, this is because_________.

A) the customer intent was captured incorrectly
B) the strategy is not customized to exclude previously accepted offers
C) there are no suppression rules defined
D) the actions are filtered based on eligibility

Solutions: