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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A) A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
B) Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.
C) Default Travel Speed is used only if a different travel speed is null on the resource.
D) Set Auto Schedule to True upon creation of the Service Appointment.
E) Configure Schedule Policy by modifying Work Rules and Service Objectives.

2. UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

A) Create a custom mobile app that syncs articles based on Service Appointment assignments
B) Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
C) Use Work Types to assign associated Articles to Work Orders.
D) Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

3. Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A) Change the Work Order with a status of "New."
B) Re-use the existing Work Order for the follow-up.
C) Change the Work Order with a closed status of "Cancelled."
D) Create a child Work Order for the follow-up Work Order.

4. Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A) Use standard reports and reference the Parent Asset and Root Asset fields.
B) Create custom reports and reference the Parent Asset and Root Asset fields.
C) Enable and customize the View Asset Hierarchy action.
D) Usethe Assets without Products report.

5. A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers

A) Group Nearby
B) In-day Optimization
C) Resource Schedule Optimization
D) Reshuffle

Solutions: