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Last Updated: Jun 20, 2026
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1. Universal Containers is in the planning phase of its Sales Cloud implementation. In a recent discussion, the CEO expressed a desire to measure the return on investment (ROI) of its sales and marketing efforts by location.
Which solution should the consultant recommend?
A) Track total cases submitted by lead source and location.
B) Track total accounts created by lead source and location.
C) Track total opportunity pipeline by lead source and location.
2. Cloud Kicks needs to implement a group of campaigns that are related to a specific marketing initiative to report on success.
What should a consultant recommend to meet the requirement?
A) Use the existing Parent Campaign field.
B) Create a custom Campaign Group object.
C) Create a custom Campaign Purpose field.
3. Cloud Kicks (CK) is developing its organizational change management (OCM) and rollout strategy. The consultant has emphasized the value of leveraging the experiences of partners and customers within the Salesforce ecosystem.
Which resource should the consultant recommend to help CK reach its goal?
A) End user feedback
B) Trailblazer Community
C) Salesforce Premier Success
4. Cloud Kicks (CK) is planning to use Person Accounts to maintain information on its retail customers. CK likes to track connections among customers to capture household relationships, referrals, and so on. One customer can have many relationships.
What should a consultant consider when implementing Person Accounts and supporting many relationships between customers in Salesforce?
A) Enable Contacts to Multiple Accounts to create indirect relationship between two or more Person Accounts.
B) Create a custom field to establish relationships and create hierarchies among Person Accounts.
C) Use Contact for retail customers and use Accounts to maintain relationships.
5. Universal Containers (UC) sales reps want to be assigned quality leads.
Which action should the consultant recommend to improve UC's process to produce higher quality leads?
A) Analyze historical data on closed leads and conversions to improve the quality of leads.
B) Identify business metrics and factors, then use picklists and formula fields to ensure data consistency.
C) Create 4 custom field on the Lead object to generate a lead score to determine lead quality.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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