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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)

A) Large Linux server. DL360G and R620
B) Medium Linux servers, DL120G and R210
C) IP500v1 Chassis
D) IP500v2 Chassis

2. Which are four objection types that one may encounter when speaking to prospects? (Select four.)

A) Competitive Price Objections
B) Core Platform Objections
C) Budget Objections
D) Category Objections
E) Integration Objections

3. If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Contact Center Select
C) Avaya Outbond Contact Express

4. True or False? Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.

A) True
B) False

5. Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)

A) Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers
B) Use facts and statistics from customer surveys to generate interest
C) Research the business to see if the prospect has a text chat or other means for contact on their website
D) Ask if the customer has a marketing manager

Solutions: