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Cisco 642-241 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Advanced Features & Special Design Considerations15%- Virtualization and consolidated design
- Security and network infrastructure
- Mobile Agent and Remote Agent design
- Outbound Option and SIP Dialer
Topic 2: UCCE Architecture & Component Design23%- High availability and redundancy
- Router, Logger, PG, VRU, and HDS design
- Deployment models: PCCE, UCCE, Hosted
- Sizing and capacity planning
Topic 3: Design Methodology & Requirements Gathering11%- Analyze business and technical requirements
- Define design constraints and assumptions
Topic 4: Call Flow & Routing Design22%- Integration with CVP and gateways
- Courtesy Callback and queuing
- Inbound call flow design
- Scripting and routing logic
Topic 5: Post-Deployment & Sizing Tools10%- Validation and documentation
- Cisco UCCE Sizing Tool usage
Topic 6: Cisco Unified Communications Manager Integration19%- CUCM design considerations for UCCE
- CTI Manager and device integration
- Cluster over WAN and redundancy

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

Question #1

Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

  • A. PSTN gateway trunks
  • B. MTP resources
  • C. agents
  • D. IVR ports
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #2

How does Cisco Unified Contact Center Enterprise provide security to the system?

  • A. Cisco Synchronization Service is used to control access to the system.
  • B. Microsoft Windows Active Directory is used to control access to the system.
  • C. Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.
  • D. Microsoft SQL Server accounts and logins for all users are used to control access to the system.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

DRAG DROP

Reveal Solution  Discussion  0

Correct Answer:


Explanation:
1-3 2-2 3-1 4-4

Question #4

In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?

  • A. Cisco ICM Logger
  • B. Cisco ICM Administration Client
  • C. Cisco ICM Peripheral Gateway
  • D. Cisco ICM Call Router
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on the agent peripheral gateway?

  • A. The number of nailed-up agents with CTI OS cannot be more than 1156.
  • B. The number of call-by-call agents with Cisco Agent Desktop cannot be more than 1,000.
  • C. The number of call-by-call agents with CTI OS cannot be more than 1025.
  • D. The number of mobile agents must be less than 500.
  • E. There is no impact.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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