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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) PSTN gateway trunks
B) MTP resources
C) agents
D) IVR ports

2. How does Cisco Unified Contact Center Enterprise provide security to the system?

A) Cisco Synchronization Service is used to control access to the system.
B) Microsoft Windows Active Directory is used to control access to the system.
C) Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.
D) Microsoft SQL Server accounts and logins for all users are used to control access to the system.

3. DRAG DROP

4. In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?

A) Cisco ICM Logger
B) Cisco ICM Administration Client
C) Cisco ICM Peripheral Gateway
D) Cisco ICM Call Router

5. What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on the agent peripheral gateway?

A) The number of nailed-up agents with CTI OS cannot be more than 1156.
B) The number of call-by-call agents with Cisco Agent Desktop cannot be more than 1,000.
C) The number of call-by-call agents with CTI OS cannot be more than 1025.
D) The number of mobile agents must be less than 500.
E) There is no impact.

Solutions: