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Updated: Aug 28, 2026
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Avaya 33810X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Solution Design Exam |
| Exam Number: | 33810X |
| Passing Score: | 700 / 1000 or 70% |
| Available Languages: | English |
| Real Exam Qty: | 48 - 60 |
| Exam Price: | $199 USD |
| Exam Format: | Multiple Response, Multiple Choice |
| Related Certifications: | Avaya Certified Implementation Specialist Avaya Certified Solutions Specialist |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya Aura Contact Center Design and Implementation Course |
| Exam Registration: | Pearson VUE Avaya Exam Registration Avaya Learning Portal |
| Sample Questions: | Avaya 33810X Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctored |
| Pre Condition: | No formal mandatory prerequisites; recommended 2+ years of contact center design experience and Avaya ACSS or equivalent knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Multichannel and self-service capabilities - Contact Center Manager Server and Console |
| Topic 2: Integration & Interoperability | 15% | - Third-party application integration - APIs and scripting interfaces - Integration with Communication Manager |
| Topic 3: Implementation & Validation | 15% | - Performance optimization and monitoring - Deployment planning and best practices - Troubleshooting and support design |
| Topic 4: Design Requirements & Considerations | 25% | - High availability and redundancy design - Business and functional requirements analysis - Network and security design |
| Topic 5: Solution Overview & Architecture | 20% | - Avaya Aura Contact Center components - System architecture and deployment models - Scalability and capacity planning |
Avaya Aura® Contact Center Solution Design Sample Questions:
Question 1
Which Avaya Call Recorder provides Active Parallel Redundancy as option?
A. Avaya Contact Recording Advanced
B. Avaya Basic Contact Recording
C. Avaya Enhanced Contact Recording
D. Avaya Contact Recording
Question 2
Refer to the exhibit.
AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?
A. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
B. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
C. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
D. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
Question 3
AACC interoperates with which two different Avaya applications? (Choose two.)
A. Avaya Work Force Optimization Select
B. Interaction Center
C. Proactive Outreach Manager
D. Call Back Automated
Question 4
Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?
A. VMware Mid-Range Server
B. Physical Entry-Level Server
C. VMware High-End Server
D. Physical Mid-Range Server
Question 5
During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?
A. Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
B. Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
C. Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
D. Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: C,D | Question 4 Answer: D | Question 5 Answer: D |
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