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Updated: Oct 25, 2026
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Avaya 37820X Deutsch Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Available Languages: | English |
| Real Exam Qty: | 65 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Midsize Solution Design Certification |
| Recommended Training: | Avaya Learning Resources |
| Exam Registration: | Avaya Certification Portal |
| Sample Questions: | Avaya 37820X Deutsch Sample Questions |
| Exam Way: | Online / Proctored exam (delivery may vary by region) |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 37820X Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design Principles | - Design methodologies
|
| Topic 2: Collaboration and Unified Communications | - Avaya collaboration tools
|
| Topic 3: Security and Network Design | - Security best practices
|
| Topic 4: Avaya Midsize Solution Fundamentals | - Solution components and capabilities
|
Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:
Welche Agentenanwendung verwendet die Communication Control Toolkit (CCT)-Funktion in Avaya Contact Center Select (ACCS)?
- A. one-X-Agent
- B. Avaya Agent Desktop
- C. Avaya Communicator
- D. Anzeige des Agenten-Desktops
Correct Answer: C 🗳️
Ihr Kunde möchte den Deskphone-Modus, auch Shared Control genannt, verwenden und möchte wissen, ob er eines seiner Deskphones ersetzen muss.
Welches Telefon unterstützt die gemeinsame Anrufsteuerung nicht?
- A. Serie 1100
- B. Serie 1200
- C. J129
- D. DECT R4
Correct Answer: A 🗳️
Siehe Szenario: H&H-Ticket.
H&H Ticket hat einen einzigen Administrator für alle seine Standorte. Sie haben vom Benutzerselbstverwaltungsportal gehört und möchten mehr darüber erfahren, um festzustellen, ob dies die Anzahl der Verwaltungsanfragen, die sie erhalten, verringern könnte.
Welche zwei zusätzlichen Punkte würden Sie neben der Voicemail- und Profilverwaltung dem Kunden mit auf den Weg geben, die der Nutzer selbst programmieren kann? (Wähle zwei.)
- A. Ändern Sie ihr persönliches Verzeichnis.
- B. Den persönlichen Eintrag im Systemtelefonbuch korrigieren.
- C. Tastenprogrammierung
- D. Persönliche Funktionscodes erstellen.
Correct Answer: B,C 🗳️
Ihr Kunde hat Chrome als Browser standardisiert und möchte WebRTC verwenden, um auf sein IP Office zuzugreifen.
Welche zwei Softclients würden Sie empfehlen? (Wähle zwei.)
- A. Avaya Communicator für Web
- B. Avaya IX Workplace-Webclient
- C. IP Office-Webclient
- D. Avaya one-X Mobile bevorzugt
Correct Answer: A,D 🗳️
Siehe Ausstellung.
Wie leitet Avaya Contact Center Select (ACCS) Kontakte basierend auf der Geschäftslogik an unterstützte Endpunkte weiter?
- A. Über IP Office, gesteuert durch CCMS und verankert im Medienserver: A-6-2-5
- B. Über IP Office, gesteuert durch CCMS und direkt an das Telefongerät weitergeleitet: A-6-2-B
- C. An IP Office und verankert in IP Office: A-6
- D. Durch IP Office, kontrolliert durch CCT und verankert in IP Office: A-6-1-7
Correct Answer: D 🗳️
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