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Updated: Aug 28, 2026
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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL® Foundation (Version 5) Examination |
| Exam Number: | ITILFNDv5 |
| Exam Format: | Multiple choice, Closed book, Single correct answer |
| Related Certifications: | ITIL® Version 5 Advanced Level Certifications ITIL® Foundation Bridge (Version 5) |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Exam Price: | From US$690.00 |
| Certificate Validity Period: | 3 years |
| Passing Score: | 65% (26 out of 40 questions) |
| Available Languages: | English, Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish |
| Recommended Training: | PeopleCert Official Training Materials |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITILFNDv5 Sample Questions |
| Exam Way: | Online proctored exam or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites; recommended for anyone entering service management, IT, or digital roles; prerequisite for ITIL Version 5 advanced certifications |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Value System | 20% | - Service Value Chain activities - Guiding Principles (7 principles and application) - Management Practices overview - Governance - Continual improvement |
| ITIL Management Practices | 28% | - General Management Practices
|
| Four Dimensions of Product and Service Management | 17% | - Information and Technology - Value Streams and Processes - Organizations and People - Holistic approach and interdependencies - Partners and Suppliers |
| Digital Product and Service Management Concepts | 18% | - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration |
| Product and Service Lifecycle | 17% | - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Why are Value streams and processes' important in product and service management?
A) They define organizational hierarchies and reporting lines
B) They describe supplier agreements and help manage contracts
C) They show how activities are coordinated to create and deliver value
D) They specify the tools used for service monitoring
2. How should the ITIL Guiding Principle 'optimize and automate' be applied?
A) By automating processes before optimizing them
B) By optimizing processes before automating them
C) By automating all activities immediately
D) By replacing people with technology across all functions
3. Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?
A) Improve
B) Plan
C) Deliver and support
D) Design and transition
4. Which activity ensures that new or changes products are seamlessly introduced in the live environment?
A) Deliver
B) Operate
C) Build
D) Transition
5. A design team is creating a new workflow and tries to account for every possible exception. What is the consequence of designing the workflow in this way?
A) Ensuring employees always follow processes without question
B) Creating unnecessary complexity
C) Achieving stronger overall risk control
D) Delivering outcomes more quickly and consistently
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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