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Updated: Sep 02, 2026
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Microsoft MS-220 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Certificate Validity Period: | 2 years |
| Available Languages: | Chinese (Simplified), English |
| Exam Format: | Multiple-answer, Multiple-choice |
| Passing Score: | 700 (scale 1000) |
| Real Exam Qty: | 40-60 |
| Exam Price: | $165 USD (varies by region) |
| Exam Duration: | 150 minutes |
| Recommended Training: | Microsoft Learn Study Guide |
| Exam Registration: | Pearson VUE Microsoft Exam Registration |
| Sample Questions: | Microsoft MS-220 Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers; exam retired July 31, 2023 |
| Pre Condition: | No formal prerequisites; recommended experience with Exchange Online, PowerShell, and hybrid environments |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-220/ |
Briefly explain the Certification Worth of the Microsoft MS-220 Exam
Microsoft MS-220 is a certification from Microsoft that validates your ability to implement and manage Microsoft Exchange Server 2010 in an enterprise environment.
The exam is designed for candidates who have at least one year of experience with the design, implementation, and administration of Microsoft Exchange Server 2010. Candidates should be familiar with the fundamental concepts of Exchange Server 2010. The exam tests a candidate's knowledge of planning and deploying services in an enterprise environment, including administering mailbox databases and mailboxes; managing connectivity to external services; and planning client access. Microsoft MS-220 exam dumps are only way to pass the exam.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
Following is the info about the Passing Score, Duration & Questions for the Microsoft MS-220 Exam
The passing score: 700
Languages: English
Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot mail flow issues | 20-25% | - Resolve send/receive failures, delays, and NDRs - Troubleshoot mail flow rules and routing issues - Interpret message headers and message trace results - Address issues with attachments and Defender for Office 365 |
| Troubleshoot Exchange Online configuration issues | 15-20% | - Troubleshoot email address policies and accepted domains - Fix mailbox database and quota issues - Manage mailbox and recipient configuration - Resolve permissions and access control problems |
| Troubleshoot hybrid and migration issues | 10-15% | - Address coexistence and free/busy sharing problems - Troubleshoot mailbox migration batches and failures - Resolve hybrid configuration wizard and connectivity problems - Fix directory synchronization issues |
| Troubleshoot mail client issues | 20-25% | - Troubleshoot Outlook on the web access and functionality - Resolve Outlook connectivity and profile issues - Address mailbox settings and calendar sharing issues - Fix mobile device and ActiveSync problems |
| Troubleshoot compliance and retention issues | 25-30% | - Resolve eDiscovery and content search problems - Troubleshoot in-place holds and litigation holds - Manage retention policies and retention labels - Address data loss prevention (DLP) issues |
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