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Last Updated: Sep 19, 2026
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CIS-HR Certification: Tips to survive if you don't have time to read all the pages
CIS-HR Certification is one of the fast Exam-growing software service management certificate programs in the world. It's a perfect credential for users who want to add service assurance, availability, and disaster recovery capabilities to their skillset. If you're an HR professional or working towards your first SAP certification, consider CIS-HR Certification as it meets the requirements of both sectors. To further your knowledge and experience, take part in onsite training from our certified trainers or study independently with our extensive library of advanced courses and self-paced instruction materials. Your efforts to earn your CIS-HR Certification will be rewarded by career opportunities across the public and private sectors.
CIS-HR certification is a professional, project-based certification that validates real-world knowledge in service delivery, change management, knowledge management, and business continuity issues. The CIS-HR Certification path consists of three exams: Service Delivery, Change Management, and Business Continuity. An optional fourth exam is available for professionals interested in Knowledge Management. If a candidate has knowledge and skills that are required to pass CIS-HR Exam and fully prepared with CIS-HR Dumps then he should take this ABA CTFA exam.
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Knowledge and knowledge direction are two different categories that relate to the same capabilities. The knowledge category involves your technical skills, while the knowledge direction category reflects your ability to gain new or improve existing knowledge. This mix of knowledge and direction ensures that you will have the know-how to manage change within your company and prepare for changes in your own skillsets.
The CIS-HR Certification provides an opportunity for you to understand and follow the technological developments of the software service management industry. It offers prospective certification candidates an opportunity to explore both individual and team skills needed to successfully participate in their chosen industry. The CIS-HR Certification is designed to meet the needs of those who are interested in learning about the emerging applications, technologies, trends, and concepts that are shaping today's technology arena.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
| Section | Weight | Objectives |
|---|---|---|
| HR Journeys and Lifecycle Events | 20% | - Journey Designer - Onboarding / Offboarding / Transfers - Activity Sets and triggers - Lifecycle event configuration |
| Security and Data Protection | 20% | - HR data security model - Contextual security for HR cases - Role-based access control - Confidential HR data handling |
| HR System Architecture | 30% | - HR data model (HR Case, HR Profile, tables) - HR criteria and targeting - HR services and catalog structure - HR Service Delivery architecture |
| Core HR Applications and Employee Center | 30% | - HR Case Management - Employee Center configuration - HR Dashboards and Reporting - HR Administration |
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