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Updated: Aug 25, 2026

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Oracle 1z0-456 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Fusion Customer Relationship Management 11g Sales Essentials
Exam Number:1z0-456
Available Languages:English
Exam Price:$25 - $250 (varies by region and provider)
Real Exam Qty:133
Sample Questions:Oracle 1z0-456 Sample Questions
Exam Way:Computer-based exam (online proctored or test center depending on region)
Pre Condition:Recommended foundational knowledge of Oracle Fusion CRM concepts; no strict prerequisite exam listed publicly.

Oracle 1z0-456 Exam Syllabus Topics:

SectionObjectives
Forecasting- Forecasting Configuration and Execution
  • 1. Define Lookups, Profile Options, and Configuration Activities
    • 2. Run Forecast Processes
      • 3. Describe Forecasting Options
        Core CRM Configuration- Sales Foundation Concepts
        • 1. Common CRM Configuration
          • 2. Lead Management Basics
            Opportunity Management- Sales Methods and Opportunity Configuration
            • 1. Describe Sales Methods
              • 2. Define References and Competitors
                • 3. Configure Opportunity Management
                  Territory Management- Sales Territory Design
                  • 1. Define Sales Territories
                    - Territory Setup and Maintenance
                    • 1. Define Configuration Activity
                      • 2. Describe Lookups, Profile Options, and Dimensions
                        • 3. Manage Synchronization and Schedulable Processes

                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                          Question 1

                          A territory manager wants to change territories and the criteria for assignment of sales representatives to leads and opportunities in Oracle Fusion Sales. During territory update, change to the dimensions, metrics, and utilization of the synchronization process have to be carried out in the ____________.

                          A. Productive environment
                          B. Stage environment
                          C. Proposal environment
                          D. Test environment
                          E. Production instance


                          Question 2

                          You are implementing Oracle Fusion CRM for your company. Currently you are configuring the Assignment Manager. Your company wants to assign territories to a sales load where the Territory Program ID is the same as the Sales Lead Program ID.
                          Select the mapping that you will configure to meet this requirement.

                          A. Attribute mapping
                          B. static mapping
                          C. Literal mapping
                          D. Dynamic mapping
                          E. Dimension mapping


                          Question 3

                          Select the correct sequence regarding Leads Life Cycle Management.

                          A. Load Qualification, Lead Generation, Lead Distribution, Lead Assessment, Lead Conversion
                          B. Lead Assessment, Lead Generation, Lead Qualification, Lead Distribution, Lead Conversion
                          C. Lead Generation, Lead Qualification, Lead Distribution, Lead Assessment, lead Conversion
                          D. Lead Generation, lead Distribution, Load Qualification, lead Conversion, Lead Assessment
                          E. Load Conversion. Lead Generation, Lead Qualification, Lead Assessment, load Distribution


                          Question 4

                          Your organization has to service lines across three continents: one for tech companies and another for oil and gas companies. The oil and gas service primarily supports two categories, each of which will require different technical knowledge.
                          Select the three territory dimensions that need to be used for an optimal territory definition.

                          A. Customer Size
                          B. Geography
                          C. Industry
                          D. Account
                          E. Product


                          Question 5

                          While implementing the Oracle Fusion CRM application, you need to record travel frequency as a custom work requirement.
                          Which option would accomplish this goal?

                          A. Use a Person Profile to capture the employee's travel frequency based on employee name.
                          B. Use a Person Profile 1o capture the employee's travel frequency based on employee user ID.
                          C. Use a Model Profile to capture the position's travel frequency.
                          D. Create a free form text Field, and then query the values against the database.
                          E. Use a Model Profile to capture the organization's travel frequency.


                          Solutions:

                          Question 1
                          Answer: B
                          Question 2
                          Answer: A
                          Question 3
                          Answer: C
                          Question 4
                          Answer: B,D,E
                          Question 5
                          Answer: B

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