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Updated: Jul 31, 2026
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Cisco 300-830 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Implementing Cisco Collaboration Cloud Customer Experience v1.0 |
| Exam Number: | 300-830 CLCCE |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple choice, Drag-and-drop, Performance-based |
| Related Certifications: | CCNP Collaboration Cisco Certified Specialist - Collaboration Cloud Customer Experience |
| Available Languages: | English |
| Real Exam Qty: | 55 - 65 |
| Passing Score: | 750 - 850 / 1000 |
| Exam Price: | USD 300 |
| Recommended Training: | Cisco Training - Implementing Cisco Collaboration Cloud Customer Experience |
| Exam Registration: | Cisco Exam Registration |
| Sample Questions: | Cisco 300-830 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No mandatory prerequisites; recommended knowledge of networking, collaboration technologies, and Webex solutions experience |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/clcce.html |
Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Tenant Configuration and Reporting | 30% | - User and team configuration - Agent and supervisor desktop setup - Call recording configuration - Network requirements for Webex Contact Center - Reporting dashboards and visualizations |
| Telephony and Call Routing | 30% | - Voice call routing components configuration - Webex Contact Center telephony architecture options - Inbound and outbound telephony settings - Telephony integration configuration - Voice channel troubleshooting |
| Digital Channels | 15% | - Digital channel troubleshooting - Chat, email, SMS, social media channel integration - Digital contact routing configuration |
| Advanced Features and AI | 25% | - Third-party integrations and APIs - Analytics and optimization - AI-powered routing and automation - Advanced workflow design |
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. Which authentication and authorization specification is required for using Webex Contact Center APIs?
A) API key authentication
B) Mutual TLS
C) Auth 2.0
D) HTTP authentication
2. A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?
A) This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
B) Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
C) Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.
D) Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.
3. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)
A) Data Parser node
B) Profile node
C) Evaluate node
D) Generate OTP node
E) SMS node
4. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?
A) Webex Edge Connect
B) Webex AI Assistant
C) Expressway-E clustering
D) Unified CM IM&P
5. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?
A) Customer Session Record
B) Agent Activity Record
C) Customer Activity Record
D) Agent Session Record
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D,E | Question # 4 Answer: B | Question # 5 Answer: C |
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