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Updated: Sep 14, 2026
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Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam |
| Exam Number: | 33820X |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Passing Score: | 68% - 71% |
| Related Certifications: | ACDS-3382 |
| Real Exam Qty: | 60 - 64 |
| Exam Format: | Drag and Drop, Scenario-based, Multiple Choice |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Recommended Training: | Avaya Aura Call Center Elite & Multichannel Design Course |
| Exam Registration: | Pearson VUE Registration Avaya Learning Portal |
| Sample Questions: | Avaya 33820X Sample Questions |
| Exam Way: | Computer-based, online or onsite proctored via Pearson VUE |
| Pre Condition: | No formal prerequisites; recommended: 6+ months experience with Avaya Aura Communication Manager and Call Center Elite solutions |
| Official Syllabus URL: | https://www.avaya.com/en/learning/ |
Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design Process | 21-25% | - Redundancy and high availability design - Requirements analysis - Scalability and sizing considerations |
| Topic 2: Elite Multichannel Integration & Design | 25-30% | - Server and database architecture - Security and compliance design - Multichannel routing and workflow design |
| Topic 3: Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Core architecture and components - Key features and capabilities - Supported deployment models |
| Topic 4: Implementation & Migration Considerations | 20-25% | - Interoperability with third-party applications - Migration paths from legacy systems - Performance optimization and capacity planning |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?
- A. Avaya Breeze®
- B. Avaya Workspaces® for Elite
- C. Avaya IX™ Workforce Engagement
- D. Avaya Call Management System
Correct Answer: B 🗳️
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
- A. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
- B. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
- C. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
- D. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
Correct Answer: C,D 🗳️
Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
- A. Call Vectoring
- B. Graphical Designer
- C. Avaya IX™ Orchestration
- D. Visual Designer
Correct Answer: C 🗳️
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Primary-Backup
- B. Primary-Secondary
- C. Active-Active
- D. Active-Passive
Correct Answer: D 🗳️
Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?
- A. Public Delivery
- B. Hybrid
- C. Private Delivery
- D. CPaaS Delivery
Correct Answer: D 🗳️
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