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Avaya 33820X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Solution Design Process21-25%- Redundancy and high availability design
- Scalability and sizing considerations
- Requirements analysis
Topic 2: Avaya Aura Call Center Elite & Elite Multichannel Overview21-25%- Core architecture and components
- Supported deployment models
- Key features and capabilities
Topic 3: Elite Multichannel Integration & Design25-30%- Server and database architecture
- Multichannel routing and workflow design
- Security and compliance design
Topic 4: Implementation & Migration Considerations20-25%- Migration paths from legacy systems
- Performance optimization and capacity planning
- Interoperability with third-party applications

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question #1

Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

  • A. MS Windows Server 2016
  • B. Microsoft.NET Framework R4.7.2
  • C. MS SQL 2016
  • D. MS SQL 2017
  • E. MS Windows Server 2012
Reveal Solution  Discussion  0

Correct Answer: A,B,D  🗳️

Question #2

Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

  • A. Cluster Mode
  • B. Upgradable Single Box
  • C. Geo-redundancy
  • D. Single Box
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #3

Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

  • A. Avaya provides tools to install/upgrade the VMware hypervisor.
  • B. Standard VMware version (non-customized) is used.
  • C. Remote upgrade of servers is supported, and site visit is not required.
  • D. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #4

A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)

  • A. Tl/El
  • B. CTI
  • C. Analog
  • D. SIP
  • E. AACC
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

Question #5

Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

  • A. Elite Multichannel 6.6 supports WebLM Release 6.x.
  • B. Elite Multichannel 6.6 uses SSLv3
  • C. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
  • D. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

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