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Last Updated: Sep 14, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design Process | 21-25% | - Redundancy and high availability design - Scalability and sizing considerations - Requirements analysis |
| Topic 2: Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Core architecture and components - Supported deployment models - Key features and capabilities |
| Topic 3: Elite Multichannel Integration & Design | 25-30% | - Server and database architecture - Multichannel routing and workflow design - Security and compliance design |
| Topic 4: Implementation & Migration Considerations | 20-25% | - Migration paths from legacy systems - Performance optimization and capacity planning - Interoperability with third-party applications |
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
Correct Answer: A,B,D 🗳️
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)
Correct Answer: A,D 🗳️
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
Correct Answer: B,D 🗳️
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
Correct Answer: B,D,E 🗳️
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
Correct Answer: C,D 🗳️
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