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Updated: Sep 11, 2026
No. of Questions: 75 Questions & Answers with Testing Engine
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Nortel 920-119 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NNCSS-Symposium Call Center TAPI/Agent |
| Exam Number: | 920-119 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 75 |
| Exam Format: | Multiple Choice |
| Passing Score: | 70% |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Related Certifications: | NNCSS Symposium Call Center Series |
| Exam Price: | $125 USD |
| Recommended Training: | Nortel Official Training |
| Exam Registration: | Pearson VUE |
| Sample Questions: | Nortel 920-119 Sample Questions |
| Exam Way: | Onsite at authorized test centers |
| Pre Condition: | None required; recommended experience with Nortel Symposium Call Center and basic TAPI knowledge |
| Official Syllabus URL: | https://www.nortel.com |
Nortel 920-119 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Support | 20% | - Diagnostic tools and logs - Common issues and resolutions - Performance optimization |
| Topic 2: Symposium Call Center Architecture | 25% | - System components and overview - Call flow mechanisms |
| Topic 3: Agent Configuration & Functionality | 25% | - Supervisor and reporting functions - Agent desktop features - Agent login/logout and state management |
| Topic 4: TAPI Implementation & Integration | 30% | - TAPI service provider installation - Application integration using TAPI - TAPI standards and versions |
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