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Updated: Sep 10, 2026
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Nortel 920-159 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | Nortel NCSS CallPilot 2.x/3.0 Exam |
| Exam Number: | 920-159 |
| Exam Format: | Multiple choice |
| Related Certifications: | Nortel NCSS |
| Available Languages: | English |
| Sample Questions: | Nortel 920-159 Sample Questions |
| Exam Way: | Typically delivered as a proctored certification exam (delivery method may vary by testing provider and region). |
| Pre Condition: | Familiarity with Nortel CallPilot 2.x/3.0 systems and basic telecommunications concepts is recommended. |
Nortel 920-159 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Maintenance and Troubleshooting | - Basic troubleshooting procedures - System monitoring and diagnostics |
| Installation and Configuration | - Configuration of voicemail services - Initial system setup |
| CallPilot System Overview | - CallPilot architecture and components - System roles and functionality |
| User and Mailbox Administration | - Mailbox creation and management - User access and permissions |
| Integration and Networking | - Network connectivity considerations - PBX integration concepts |
| Messaging and Call Handling Features | - Automated attendant and call routing - Voicemail messaging workflows |
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