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Updated: Aug 17, 2026
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Nortel 920-173 Exam Overview:
| Certification Vendor: | Nortel |
| Exam Name: | Nortel Contact Center Rls. 7.0 Technical Support |
| Exam Number: | 920-173 |
| Related Certifications: | Nortel Contact Center Rls. 7.0 Installation & Configuration Nortel Contact Center Rls. 7.0 Administration & Scripting Nortel Contact Center Rls. 7.0 Networking Nortel Contact Center Rls. 7.0 Sales Engineering |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Exam Way: | Authorized testing center (onsite); online delivery information not publicly available. |
| Pre Condition: | No official prerequisite information publicly available; experience with Nortel Contact Center solutions is recommended. |
| Official Syllabus URL: | https://app97.nortelnetworks.com/cgi-bin/teds/cs/maintc.jsp?category=12&level=2&subcategory=12 |
Nortel 920-173 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration | - System management
|
| Topic 2: Installation and Configuration | - Platform deployment
|
| Topic 3: Maintenance and Upgrades | - Lifecycle management
|
| Topic 4: Technical Support and Troubleshooting | - Problem diagnosis
|
| Topic 5: Contact Center Rls. 7.0 Architecture | - System components
|
| Topic 6: Networking and Integration | - Connectivity
|
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