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Updated: Sep 09, 2026
No. of Questions: 63 Questions & Answers with Testing Engine
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Nortel 920-163 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Contact Center Manager RIs.6.0 Technical Support |
| Exam Number: | 920-163 |
| Available Languages: | English |
| Real Exam Qty: | 63–75 (varies by provider) |
| Related Certifications: | NCSS certification programs 920-164 NCSS-Contact Center Manager RIs6.0 I & M |
| Exam Format: | Multiple choice |
| Sample Questions: | Nortel 920-163 Sample Questions |
| Exam Way: | Onsite or arranged through testing provider |
| Pre Condition: | Prerequisite knowledge of Nortel Contact Center Manager and basic network administration |
Nortel 920-163 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Manager Server Overview | - Troubleshooting and Support
|
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