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Updated: Sep 16, 2026
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Nortel 920-105 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | NNCSS Symposium Call Center Server Install and Maintenance |
| Exam Number: | 920-105 |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Related Certifications: | Nortel Networks Certification (NNCE / NNCSS Track) |
| Sample Questions: | Nortel 920-105 Sample Questions |
| Exam Way: | Typically delivered via Nortel authorized certification/testing partners or legacy proctored exam systems. |
| Pre Condition: | Recommended experience with call center systems, telephony fundamentals, and Nortel Symposium architecture. |
Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Support | - Error diagnostics and resolution - System health verification - Common installation and runtime issues |
| Installation and Deployment | - Hardware and software prerequisites - Initial system configuration - Installation procedures for Symposium Call Center Server |
| Call Center Server Architecture | - Server roles and system architecture - Call routing and call processing fundamentals - Symposium Call Center components overview |
| Configuration and Administration | - User and role management - Queue and routing configuration - Agent and skillset configuration |
| Maintenance and Monitoring | - Backup and recovery procedures - System monitoring tools and logs - Performance tuning and optimization |
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