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Updated: Aug 18, 2026
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Apple 9L0-005 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | Apple Desktop Service Certification Exam |
| Exam Number: | 9L0-005 |
| Related Certifications: | Apple Certified Macintosh Technician (ACMT) |
| Passing Score: | 75% |
| Real Exam Qty: | 85 |
| Exam Duration: | 90 minutes |
| Available Languages: | English, French, German, Japanese, Spanish |
| Exam Price: | $150 USD |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice, Multiple Select |
| Recommended Training: | Apple Desktop Service Training Course |
| Exam Registration: | Apple Certification Registration Pearson VUE Exam Scheduling |
| Sample Questions: | Apple 9L0-005 Sample Questions |
| Exam Way: | Onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Basic knowledge of computer hardware and macOS; no mandatory prerequisites |
| Official Syllabus URL: | https://training.apple.com/certification |
Apple 9L0-005 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Disassembly, Repair and Reassembly | 25% | - Disassembly Procedures
|
| Topic 2: Software and Firmware | 15% | - Firmware Updates and Configuration
|
| Topic 3: Safety and Environmental Guidelines | 15% | - Regulatory and Environmental Compliance - Electrical Safety
|
| Topic 4: Troubleshooting Methodology | 25% | - Customer Interaction and Problem Isolation
|
| Topic 5: Product Knowledge and Specifications | 20% | - Hardware Architecture
|
Apple Desktop Service Certification Sample Questions:
1. The fans inside a customer's Power Mac G5 seem to constantly run at full speed after a repair involving logic board replacement. What should be done FIRST to correct this problem?
A) Replace the fans inside the Power Mac G5.
B) Replace the processor(s).
C) Run Apple Service Diagnostic.
D) Replace the Power Mac G5 logic board again.
2. Which of the following is NOT a valid power saving technique in recent Macintosh computers?
A) Quit all the communications applications that may use the modem.
B) Activate the automatic display sleeping.
C) Activate the automatic hard disk sleep.
D) Use wireless networks instead of wired networks.
E) Set up locations optimized for different environments.
3. A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to finish starting up due to a video issue. Which of the following would most easily accomplish the data transfer?
A) The eMac will need to be repaired before any data can be recovered from it.
B) Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.
C) Remove the hard drive from the eMac and install it into the Power Mac G5.
D) Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet cable.
4. An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?
A) Connect a known-good VGA display to the eMac.
B) Replace the eMac logic board.
C) Update the eMac's firmware.
D) Replace the eMac Display/Analog Assembly.
5. Which THREE of the following are valid CRT safety rules? SELECT THREE
A) Touch the computer's metal chassis.
B) Wear safety goggles.
C) Remove any metal jewelry.
D) Wear a grounded ESD wrist strap.
E) Connect the AC power cord.
F) Don't work alone.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B,C,F |
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