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Updated: Jul 16, 2026
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SAP C-C4HFSM-91 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Real Exam Qty: | 80-88 |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple response |
| Passing Score: | 68% |
| Certificate Validity Period: | Retired, no longer active |
| Related Certifications: | SAP Certified Application Associate - SAP Field Service Management |
| Exam Price: | $500 USD / €450 EUR |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP Training Shop SAP Learning Hub |
| Exam Registration: | SAP Certification Hub Pearson VUE |
| Sample Questions: | SAP C-C4HFSM-91 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at Pearson VUE test centers |
| Pre Condition: | Basic knowledge of SAP Field Service Management concepts; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_c4hfsm_91-sap-certified-application-associate-sap-field-service-management-19q1 |
SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting & Analytics | 14% | - Report templates and configuration - Data export and analysis - Standard reports and dashboards |
| Topic 2: Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| Topic 3: SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Core business processes - Navigation and basic administration |
| Topic 4: Service Execution & Completion | 16% | - Forms, reports, and documentation - Effort, material, and expense recording - Service call lifecycle |
| Topic 5: Master Data Management | 12% | - Partners, skills, and service contracts - Equipment, item, and service call setup - Organizational structure configuration |
| Topic 6: Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| Topic 7: Integration & Extensibility | 14% | - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA - Security and permissions |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. As a technician, you want to record expenses. Which objects can you record expenses against? Choose Three correct answers.
A) Activity
B) Equipment
C) Service call
D) Purchase order
E) Business partner
2. What can you do using the Data Loader in the Master Data Module? Choose Three correct answers.
A) Read data records.
B) Create data records
C) Overwrite data records
D) Delete Data records
E) Merge data records
3. You need to auto-assign checklists on a service job depending on the type of equipment. How is it possible? Choose the correct answer.
A) Its not possible
B) It is possible by adding a business rule in the admin app
C) It's only possible with a paid feature request at SAP
4. Which activities can you perform in the Administration module? Choose Two correct answers.
A) Define service workflow
B) Edit smartfrom templates.
C) Perform system monitoring
D) Maintain session configuration
5. Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
A) Purchase orders are approved when all materials are approved
B) It is possible to change amount/quantity of efforts prior to approval
C) By assigning permission for approval, all relevant objects appear on the Journal ready for action
D) Business rules are necessary for activating the approval necessity in a company
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: B,C,E | Question # 3 Answer: B | Question # 4 Answer: A,D | Question # 5 Answer: B,C,D |
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