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SAP C_BOSUP_90 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C_BOSUP_90 |
| Exam Duration: | 180 minutes |
| Exam Price: | $520–$670 USD (varies by region) |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects Platform |
| Available Languages: | English |
| Certificate Validity Period: | 12 months (requires annual renewal) |
| Real Exam Qty: | 80 |
| Exam Format: | Multiple Response, Multiple Choice |
| Passing Score: | 60% |
| Recommended Training: | SAP BusinessObjects Support Fundamentals SAP Solution Manager Incident Management |
| Exam Registration: | SAP Certification Hub SAP Training & Certification Shop |
| Sample Questions: | SAP C_BOSUP_90 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized SAP testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 3–6 months hands-on experience with SAP BusinessObjects and incident management processes |
| Official Syllabus URL: | https://training.sap.com/certification/c-bosup-90-sap-certified-support-associate-incident-management-with-sap-businessobjects |
SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP BusinessObjects Architecture & Components | 20% | - Central Management Server (CMS), Input/Output File Repository - Adaptive Processing Server, Web Application Container - BI Platform architecture |
| Topic 2: SAP Solution Manager Service Desk | 25% | - Incident Management Work Center - Message escalation and forwarding - CRM_DNO_MONITOR and INCMAN transactions |
| Topic 3: Support Best Practices & Escalation | 15% | - Root cause analysis and resolution tracking - Reproducing and documenting issues - Communication with customers and SAP support |
| Topic 4: Incident Management Fundamentals | 20% | - SLA definitions and priority levels - ITIL & SAP support processes - Message lifecycle and status handling |
| Topic 5: Troubleshooting & Support Tools | 20% | - SAP Notes and knowledge base search - Remote support and diagnostics tools - Log files analysis and interpretation |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
Which of the following options is included only in SAP Enterprise Support?
- A. 24*7 support for Very High messages
- B. Technical Quality Check
- C. Message solving
- D. Dedicated contact point for the partner
Correct Answer: B 🗳️
What is a work center in the SAP Solution Manager? (Choose two)
- A. A web-based access point to enhance support functions enablement
- B. A tailored and role-based user environment
- C. A user community
- D. Software to monitor SAP systems
Correct Answer: A,B 🗳️
If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?
- A. SMSY_SETUP
- B. MSY_SETUP
- C. SMSY
- D. SOLMAN_WORKCENTER
Correct Answer: C 🗳️
After partner processing, a message is forwarded to SAP.
Which task is expected to be completed by SAP support?
- A. Assign the incident to a product component.
- B. Provides fixes in the form of patches.
- C. Ensure the end user activities are documented step by step.
- D. Complete the problem description.
Correct Answer: B 🗳️
What characterizes On the Job Enablement sessions?
- A. They are open workshops.
- B. They are chargeable add-ons.
- C. They are workshops coordinated by the Partner Services Adviser (PSA).
- D. They are not available to Channel partners.
Correct Answer: C 🗳️
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