Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?

A) Automatically change the status to Dispatched of all Service Appointments.
B) Automatically change the schedule policy.
C) Automatically Dispatch Service Appointments using Drip Feed.
D) Automatically schedule unscheduled services to available Resources.

2. Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A) Assets to Products
B) Work Orders to Products
C) Work Orders to Assets
D) Products to Accounts

3. UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

A) Create a custom mobile app that syncs articles based on Service Appointment assignments
B) Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
C) Use Work Types to assign associated Articles to Work Orders.
D) Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

4. Service appointments in a "cannot complete" status mayindicate that an
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which twoitems should the consultant recommend to meet the requirement?
Choose 2 answers

A) Ensure that status transition are configured to allow the status update from "cannotcomplete" to
"scheduled".
B) Define "cannot complete" as a pinned status for auto-dispatch services.
C) Define "cannot complete" as a pinned status for scheduling and optimization services.
D) Ensure that status transitions are configured to prevent the update from "cannotcomplete" to "none'.

5. Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet thisrequirement?

A) Add the Related Asset related list to the Asset Page and configure the Product Request object
B) Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
C) Add the field history tracking related list to the Asset Page and configure the Product Request object,
D) Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.

Solutions: