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Updated: Jul 29, 2026
No. of Questions: 52 Questions & Answers with Testing Engine
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Genesys GCP-GC-IMP Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud Certified Professional - Implementation |
| Exam Number: | GCP-GC-IMP |
| Available Languages: | English |
| Related Certifications: | Genesys Cloud Certified Associate Genesys Cloud Certified Professional - Administration |
| Sample Questions: | Genesys GCP-GC-IMP Sample Questions |
| Pre Condition: | Recommended: familiarity with Genesys Cloud platform fundamentals and contact center operations knowledge. |
Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
| Topic 2: Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Topic 3: Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Topic 4: Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Topic 5: User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Topic 6: Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Topic 7: Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
A) Yes
B) No
2. What are the ways that you can place a call through Genesys Cloud? (Choose two.)
A) Use the built-in Dialpad.
B) Use the Make Call button.
C) Use the Call History.
D) Use the .NET Client.
3. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
A) All participants must click on the Join button in the video chat view.
B) Participants automatically placed in the video chat when clicking on the chat room.
C) All participants, except the initiator, must click on the Join button in the chat view.
D) Other participants must also click on the Open video call icon.
4. Select the Access level permission types for workspace membership. (Choose three.)
A) Full Access
B) Read Only
C) Partial
D) Write Only
E) Contributor
F) Collaborator
5. What are two methods for creating a conference call in Genesys Cloud?
A) With multiple active calls, click and drag an unselected call onto the previously selected call details.
B) Have all attendees call you. When all calls are active, click the Start Conference button.
C) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
D) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,C | Question # 3 Answer: A | Question # 4 Answer: A,B,E | Question # 5 Answer: C |
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