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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. To assign extensions to users, you must first

A) Add the extension to the dial plan.
B) Assign the extension to the user's phone.
C) Create a pool of extensions.
D) Buy the extension number from the carrier.

2. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 4
B) Genesys Cloud 3
C) Genesys Cloud 2
D) Genesys Cloud 1

3. Instant messaging costs are significantly less than long-distance phone conversations.

A) True
B) False

4. Which button would you click to mute yourself when on a call?

A) Microphone
B) Vertical bars
C) Dialpad
D) Phone with down arrow
E) Drop-down arrow

5. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A) Reset the user's password.
B) Rename the user account.
C) Set the user to Inactive for 30 days, then delete the user account.
D) Create a role for former users and add the user to that role.

Solutions: