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Updated: Oct 06, 2026
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Genesys GCX-AI-GPE Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud CX AI-GPE and GPR Certification Exam |
| Exam Number: | GCX-AI-GPE |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Real Exam Qty: | 50 - 55 |
| Exam Price: | $500 USD |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | 70% |
| Related Certifications: | Genesys Cloud CX Core Certification Genesys Cloud CX Administrator Certification |
| Recommended Training: | Genesys Beyond Learning: Predictive Routing Genesys Beyond Learning: Predictive Engagement |
| Exam Registration: | Genesys Certification Portal |
| Sample Questions: | Genesys GCX-AI-GPE Sample Questions |
| Exam Way: | Online proctored exam, available remotely |
| Pre Condition: | Foundational knowledge of Genesys Cloud CX platform; recommended: Genesys Cloud CX Core or Administrator certification |
| Official Syllabus URL: | https://www.genesys.com/en-gb/certification/cloud-cx-ai-gpe-gpr |
Genesys GCX-AI-GPE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AI Fundamentals in Genesys Cloud CX | 15% | - Core AI concepts for customer engagement - Overview of Predictive Engagement (GPE) and Predictive Routing (GPR) - AI architecture and integration within Genesys Cloud CX |
| Predictive Routing (GPR) Implementation | 40% | - Configuration and setup of GPR - Getting started and prerequisites - Data preparation and model training - Testing, validation, and deployment - Performance monitoring and reporting |
| Predictive Engagement (GPE) Implementation | 45% | - Setup and configuration basics - Agent experience and real-time insights - Optimization and continuous improvement - Defining customer segments and engagement strategies - Creating and managing action maps |
Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:
- A. Intelligent agent selection
- B. AI-driven outcome prediction
- C. Predictive web tracking
- D. Sentiment-based agent scheduling
Correct Answer: A,B 🗳️
The Journey Panel includes visual icons that represent different visitor events such as page views, engagements, and outcomes.
(True/False)
Response:
- A. True
- B. False
Correct Answer: A 🗳️
Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
Response:
- A. Genesys Cloud AI premium add-on must be disabled
- B. The organization must have enabled historical analytics
- C. All agents must be certified in predictive engagement
- D. A queue with sufficient historical interaction data
Correct Answer: D 🗳️
Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:
- A. Visitor Engagement Language
- B. Outcomes
- C. Journey Timeline
- D. Predictive Trunk Groups
Correct Answer: B,C 🗳️
What is the most appropriate time frame to evaluate the impact of GPR changes?
Response:
- A. 1 year
- B. 12 hours
- C. 7-14 days
- D. 1 day
Correct Answer: C 🗳️
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