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Updated: Aug 04, 2026
No. of Questions: 100 Questions & Answers with Testing Engine
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Genesys GCX-WFM Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud CX Workforce Management Certification |
| Exam Number: | GCX-WFM |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 60 |
| Passing Score: | 65% |
| Related Certifications: | Genesys Cloud CX Certifications Genesys Cloud: WEM – Workforce Management |
| Exam Price: | $580 USD |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Sample Questions: | Genesys GCX-WFM Sample Questions |
| Exam Way: | Online proctored exam via Kryterion Webassessor |
| Pre Condition: | Recommended knowledge of contact center Workforce Management and Genesys Cloud CX WEM features. |
| Official Syllabus URL: | https://beyond.genesys.com/explore/course/genesys-cloud-cx-workforce-management-certification |
Genesys GCX-WFM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Unit Configuration | - Business Structure Setup
|
| Topic 2: Adherence and Intraday Monitoring | - Monitoring Activities
|
| Topic 3: Scheduling Management | - Schedule Operations
|
| Topic 4: Forecasting and Planning | - Forecast Operations
|
| Topic 5: Workforce Management Fundamentals | - WFM Concepts
|
| Topic 6: Reporting and Performance Optimization | - Analytics and Reporting
|
Genesys Cloud CX Workforce Management Certification Sample Questions:
1. What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
Response:
A) 100
B) 25
C) 150
D) 50
2. The forecast editor is used exclusively for viewing forecast data without any modifications.
Response:
A) True
B) False
3. Which property has to be disabled if you want the meeting to start at the same time for everyone while you set up the shift activities?
Response:
A) Copy Shifts to Days
B) Start Time is Relative to Shift Start
C) Daily Paid Time
D) Counts as Work Time
4. What is the purpose of the Schedule Editor in Genesys Cloud?
Response:
A) To configure quality monitoring for interactions
B) To create and adjust agent schedules based on business needs
C) To manage adherence reports
D) To track agent skills and certifications
5. The real-time adherence view allows immediate corrective action if an agent is not following their scheduled tasks.
Response:
A) True
B) False
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
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