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Updated: Jul 24, 2026
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EXIN ITIL Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26/40) |
| Exam Duration: | 60 (75 for non-native speakers) |
| Available Languages: | English, German, Spanish, French, Japanese, Chinese (Simplified), Polish, Portuguese (Brazil), Russian, Thai, Czech, Arabic, Dutch, Finnish, Greek, Hungarian, Indonesian, Italian, Korean, Malay, Norwegian, Romanian, Swedish, Turkish, Ukrainian, Vietnamese |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Exam Price: | $599 USD |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Exam Format: | Multiple Choice |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Topic 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles - Explain the use of the guiding principles |
| Topic 3: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 4: Understand the key concepts of service management | - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of service relationships - Describe the key concepts of creating value with services |
| Topic 5: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Topic 6: Know the purpose and key terms of selected ITIL practices | - Define key terms for selected practices - Describe the purpose of selected practices
|
| Topic 7: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
EXIN ITIL Foundation (V4) Sample Questions:
1. Identity the missing word(s) in the blowing sentence.
The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].
A) charges
B) known errors
C) events
D) IT assets
2. Which dimension considers the application of artificial intelligence to service management?
A) Information and technology
B) Partners and suppliers
C) Organizations and people
D) Value streams and processes
3. Which is a risk that might be removed from a service consumer by an IT service?
A) Cost of purchasing servers
B) Failure of server hardware
C) Security breach
D) Service provider ceasing to trade
4. Which statement about outcomes is CORRECT?
A) They allow service consumers to achieve a desired result.
B) They are deliverables provided to service consumers.
C) The co-create value for service providers by reducing costs and risks.
D) They provide products to service providers based on outputs.
5. Which process works with incident management to ensure that security breaches are detected and logged?
A) Change management
B) Access management
C) Continual service improvement
D) Service level management
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
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