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Updated: Sep 28, 2026

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ITIL ITIL4-DPI Exam Syllabus Topics:

TopicDetails
Topic 1
  • Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
Topic 2
  • Governance and Compliance: This section of the exam measures skills of Compliance Officers and focuses on establishing governance structures that align with organizational needs. It also ensures that regulations, standards, and policies are followed consistently to maintain accountability.
Topic 3
  • Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.
Topic 4
  • Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Topic 5
  • Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695

ITIL ITIL4-DPI Exam Overview:

Certification Vendor:PeopleCert / AXELOS
Exam Name:ITIL 4 Strategist: Direct, Plan and Improve (DPI)
Exam Number:ITIL4-DPI
Available Languages:German, English, Spanish, French, Japanese, Chinese (Simplified)
Passing Score:70%
Related Certifications:ITIL 4 Strategic Leader (SL)
ITIL 4 Managing Professional (MP)
Certificate Validity Period:3 Years (to maintain certification status via CPD or re-registration)
Real Exam Qty:40
Exam Duration:90 minutes
Exam Price:USD 495
Exam Format:Multiple Choice
Sample Questions:ITIL ITIL4-DPI Sample Questions
Exam Way:Online (PeopleCert Remote Proctoring) or On-site (Test Center)
Pre Condition:Candidates must hold the ITIL 4 Foundation certificate.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695

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