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Updated: Jul 18, 2026
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EXIN ITIL 4 Foundation Sample Questions:
1. What is defined as any financially valuable component that can contribute to the delivery of a service?
A) Event
B) Product
C) IT asset
D) Configuration item
2. Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?
A) Service desk
B) Incident management
C) Service request management
D) Change enablement
3. Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
A) Incident management
B) Service request management
C) Service level management
D) Change enablement
4. Which practice balances management of risk with maximizing throughput?
A) Incident management
B) Change enablement
C) Continual improvement
D) Problem management
5. Which is CORRECT about change authorization?
A) Assignment of the change authority is based on the change type and model
B) The change authority will ensure changes are authorized after they are deployed
C) Emergency changes are authorized by the technician making the change
D) A change authority is assigned each time a standard change is requested
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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