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Updated: Sep 06, 2026
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ITILSC-SOA Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-SOA exam dumps will include the following topics:
- Demand management
- Technology and implementation considerations
- Service portfolio management
- SOA roles and responsibilities
- Introduction to service offerings and agreements (SOA)
- Business relationship management
- Service catalogue management
- Service level management
- Financial Management for IT services
- Supplier management
EXIN ITILSC-SOA Exam Overview:
| Certification Vendor: | EXIN / AXELOS (ITIL qualification scheme) |
|---|---|
| Exam Name: | ITIL Service Capability: Service Offerings and Agreements (SOA) |
| Exam Number: | ITILSC-SOA |
| Passing Score: | 70% (28/40) |
| Related Certifications: | ITIL Service Lifecycle Stream ITIL Foundation ITIL Intermediate Capability Stream |
| Certificate Validity Period: | Lifetime (ITIL v3 certifications do not expire) |
| Real Exam Qty: | 8 scenario-based multiple choice questions (40 marks total) |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Format: | Scenario-based multiple choice, Complex multiple-response questions |
| Recommended Training: | Axelos ITIL Official Site PeopleCert ITIL Training |
| Exam Registration: | PeopleCert ITIL Certification Registration EXIN ITIL Certification Information |
| Sample Questions: | EXIN ITILSC-SOA Sample Questions |
| Exam Way: | Online or onsite proctored exam (depending on accredited training provider) |
| Pre Condition: | ITIL Foundation certification is required before taking this exam. |
What is the duration of the ITILSC-SOA Exam
- Passing Score: 28 marks
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
What Group Is ITILSC-SOA Designed for?
The ITILSC-SOA test is intended for those who desire to gain the ITIL Intermediate Service Offerings and Agreements (SOA) certificate. Thus, specialists like IT managers, availability managers, supplier relationship managers, capacity managers, IT finance managers, and service portfolio managers qualify to take it. Other target groups include:
- Those wishing to delve into the SOA processes as well as to know how they may be utilized in improving IT service in addition to supporting quality in a given organization;
- Individuals wishing to progress toward the ITIL Master certification within ITSM, where the prerequisite is the ITIL Expert.
- Those candidates with the ITIL Foundation certification in ITSM and have a desire of advancing to higher ITIL designations;
- Applicants reaching for ITIL Expert certificate;
ITIL Certification in Service Offerings and Agreements is a freestanding certificate. At the same time, this is a section of the ITIL Intermediate Capability domain as well as a module that is related to the ITIL Expert Certification in IT Service Management. To obtain this certificate, the specialists need to pass the ITILSC-SOA exam. It is developed to check the individuals’ skills that are required to apply the Service Offering & Agreement (SOA) practices service management life cycle, especially in specific core ITIL roles, processes, and purpose areas. These include service portfolio administration, financial management for Information Technology services, and supplier management, as well as demand management, administration of service level, administration of business relationship, and service catalog management.
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Level Management | |
| Topic 2: Supplier Management | |
| Topic 3: Service Portfolio Management | |
| Topic 4: Service Catalogue Management | |
| Topic 5: Demand Management | |
| Topic 6: Service Offerings and Agreements Lifecycle |
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