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Pegasystems PEGACPCSD25V1 Exam Overview:
| Certification Vendor: | Pegasystems |
|---|---|
| Exam Name: | Certified Pega Customer Service Developer 25 |
| Exam Number: | PEGACPCSD25V1 |
| Available Languages: | English |
| Exam Format: | Scenario-based questions, Multiple choice |
| Certificate Validity Period: | Valid until product version is retired or replaced |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 50 |
| Passing Score: | 65% |
| Exam Price: | 190 USD |
| Recommended Training: | Pega Customer Service Implementation |
| Exam Registration: | Pearson VUE Registration |
| Exam Way: | Online proctored or onsite test center |
| Pre Condition: | Recommended: Pega Customer Service Implementation training; prior experience implementing Pega applications |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-customer-service-developer |
Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channels | 20% | - Pega Digital Messaging - Pega Call configuration - Pega Voice AI - Email bots and agentic channels |
| Topic 2: Reporting and Insights | 5% | - Operational dashboards - Insights creation |
| Topic 3: Interaction Management | 20% | - Dialogs configuration - Agent suggestions and guidance - Business Conditions - Customer Verification - Pega Knowledge Buddy and content management |
| Topic 4: User Experience | 20% | - Composite best practices - Constellation UX best practices - Composite tabs and agent interface configuration |
| Topic 5: Core Business Outcomes | 5% | - Contact center value drivers - Contact center foundations |
| Topic 6: Application Development | 15% | - Customer Service Constellation transition - Modular Enterprise Reuse - Pega Blueprint and application design - Coexistence strategies - Center-out architecture |
| Topic 7: Data Integration | 15% | - Entity relationships and configuration - External data integration and storage options - Common Data Model |
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