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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) None
B) H.450
C) IP Office SCN
D) QSIG-A
E) QSIG-B

2. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B) All cards may not be seated correctly.
C) You need to buy additional licenses.
D) Embedded Voicemail is not running properly.

3. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
B) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
C) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
D) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.

4. Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)

A) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.
B) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
C) Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
D) Go to System > SMTP tab, put email address to the destination of all messages.
E) Go to System > SMTP tab, put the email address used by IP Office to send the message.

5. Which two IP Office applications can be installed on the same server? (Choose two.)

A) IP Office Voicemail Pro up to 20 voicemail ports
B) IP Office Voicemail Pro up to 16 voicemail ports
C) CCR
D) one-X Portal

Solutions: