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Avaya 3000.2 Exam Syllabus Topics:

SectionWeightObjectives
SME Communications Solution Architecture25%- Avaya Aura SME Solution Components
- Avaya IP Office Platform Overview
- Network and System Requirements
Applications and Features20%- Mobility and Collaboration Tools
- Contact Center Basic Features
- Voice Mail and Messaging
Installation and Configuration25%- System Configuration and Licensing
- User, Extension and Trunk Setup
- IP Office Server and Software Installation
Maintenance and Administration15%- Backup, Restore and Software Upgrades
- Security and Access Management
- System Monitoring and Diagnostics
Troubleshooting15%- Application and Service Recovery
- Common Voice and Connectivity Issues
- Fault Isolation and Log Analysis

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which two are power options for IP telephones on the IP Office? (Choose two.)

A) Power over Ethernet switch conforming to 802.3af standards
B) Class "A" 24 volt power supply
C) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
D) Class "B" 24 Volt power supply


2. Which VoiceMail Pro to email service type is configured from the Voicemail Client under Preferences and General?

A) IMAP
B) UMS Web
C) MAPI
D) SNMP


3. After upgrading an IP Office to an IP500v2, a customer complains that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Upgrade Delta Server to the latest release using the IP Office Admin software.
C) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
D) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.


4. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)

A) Log into support.avaya.com web site and check on the "InSite" field
B) System Status Support tool
C) Ethereal data traces
D) Help button on Monitor
E) IP Office Knowledge Base Web Site


5. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?

A) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
B) Variable Routing Action on Telephony Actions
C) you cannot check against incoming CLI
D) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action


Solutions:

Question # 1
Answer: A,C
Question # 2
Answer: C
Question # 3
Answer: A
Question # 4
Answer: A,B
Question # 5
Answer: D

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