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What should a consultant recommend to a customer who wants to equip their field techs with access to helpful information while in the field?

• A. Knowledge on Work Orders
• B. Attachments on Cases
• C. Custom Links on Work Orders
• D. Knowledge on Cases

Universal Containers is looking to roll out SFS Mobile Application to their field technicians. They must account for offline considerations as their techs are regularly in rural areas or building basements where connectivity is limited.
What three considerations should an architect keep in mind when implementing SFS mobile app and priming in this scenario? (Choose 3 options)

• A. Within Field Service Mobile Settings, setting a low value to the frequency between data updates to the SFS Mobile app (set under 'Schedule Update Frequency Time') may impact overall app performance and device/network usage
• B. If offline, once connectivity is re-established the technician will need to select the Profile Tab > Settings and select 'Data Sync' in order to refresh the data on the SFS Mobile App
• C. Access to Products and Pricebooks offline will be limited to ones that the technician has access to and can review while also logged into the desktop
• D. Create Service Appointment list views for technicians which provides the minimum amount of Appointments necessary for the technicians to be productive
• E. Certain objects and records are not inherently primed, so implementation design considerations will need to be reviewed based on the primed vs not primed data

Universal Containers uses In-Day Optimization to optimize a Service Territory schedule during working hours. The dispatchers have recently noticed that In-Day Optimization reschedules Service Appointments in status 'In Progress' to other Service Resources, which requires them to correct the schedule manually.
What should a consultant recommend to troubleshoot this behavior?

• A. Check if the 'Optimization Request' status is 'In Progress'
• B. Review if the 'In Progress' status is configured in 'Status Transitions' under 'Field Service Settings'.
• C. Review if the 'In Progress' status is excluded from In-Day Optimization under 'Field Service Settings'.
• D. Check if the Scheduling Policy includes the 'Resource Availability' Work Rule.

Universal Containers services customers in the public sector. When technicians are needed for repair jobs in government buildings, it is crucial that only technicians with the relevant security badge are selected for the job.
Which two configuration options can a consultant recommend to achieve the business requirement?

• A. Include the 'Match Boolean' Work Rule in the relevant Scheduling Policies
• B. Create 'Resource Preferences' of Type 'Required' for Accounts that require specific Service Resources
• C. Create an Apex Trigger that deletes 'Assigned Resources' that are not defined as 'Required Resources' for the Account
• D. Use time-phased skills in order to ensure that only resources with security badges can perform the job
• E. Include the 'Extended Match' Work Rule in the relevant Scheduling Policies

ACME Utilities would like to include their Assets (such as 'Cranes' and 'Excavators') in scheduling along with the Service Resources. As there might be a limited number of Assets for a particular job, they want those to be included in the scheduling process so that asset usage can be optimized.
How can this be achieved?

• A. Add the Asset as a lookup on the Service Appointment being scheduled
• B. From the 'Dispatcher Console', after pressing 'Schedule' action, select 'Include Assets'
• C. The customer will need to purchase licenses for the Assets and then set them up as Service Resources
• D. On the Asset record, set the Boolean field 'Use for Scheduling' to 'True'