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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)

A) Integrated video capture for agents and callers
B) Customizable reporting
C) Real-time agent wallboards and dashboards
D) Basic call recording
E) Complete and searchable call data

2. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Contact Center agents
B) Contact Center directors and managers
C) Director of IT
D) Quality assurance managers and supervisors

3. Which Avaya IP Office TM edition supports the new Web RTC High Availability feature?

A) Select Edition
B) Essential Edition
C) Server Edition
D) Preferred Edition
E) Basic Edition

4. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) Maybe we can help. What's keeping your agents from meeting their goals?
B) In a way, aren't we all on the IT team?
C) Doing your due diligence with us will buy you sweat equity with IT.
D) I've already got everything I need from the IT team, I need to hear it from you!
E) Avaya has a long history of placing solutions in the contact-center environment.

Solutions: