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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which command would you use to test event services?

A) check_mts
B) enclient
C) dataclient
D) check_pds

2. Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)

A) Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
B) Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.
C) Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.
D) Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
E) Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.

3. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?

A) sysadm
B) reporter
C) auditor
D) system

4. A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?

A) 400
B) 200
C) 600
D) 800

5. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.
B) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
C) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
D) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.

Solutions: