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Last Updated: Aug 17, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Maintenance, Troubleshooting & Support | 20% | - Backup, restore, and software updates - System monitoring and routine maintenance - Fault isolation and issue resolution |
| Infrastructure & Requirements Gathering | 25% | - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and readiness - Customer business and productivity requirements - Application integration and capacity planning |
| Implementation & Configuration | 35% | - Licensing, feature activation, and system setup - User configuration, dial plan, and routing - Avaya IP Office system deployment - Voicemail, messaging, and unified communications |
| Network & Telephony Integration | 20% | - SIP trunking and PSTN connectivity - Security and access control - LAN/WAN connectivity and QoS |
1. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?
A) Configuration Action
B) Condition Action
C) Database Action
D) Miscellaneous Action
2. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?
A) VCM32
B) PRI-UNI Expansion Card
C) PR124/PR130 or PRI-U Expansion Card
D) ATM16 Expansion Module
3. The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will use the main office PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital telephones?
A) IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
B) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module.
C) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI Trunk Card, one DS30 Module.
D) IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
4. An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
A) time server
B) time
C) get time
D) net time
5. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
A) H.450
B) IP Office SCN
C) QSIG-A
D) QSIG-B
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
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