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Last Updated: Sep 30, 2026
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BlackBerry BCP-240 Practice Q&A's
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Maintenance | 25% | - Software updates and OS upgrades - Performance and connectivity fixes - Diagnosing common issues |
| Topic 2: Device Deployment & Configuration | 35% | - Initial setup and provisioning - BlackBerry Link and backup/restore - Network and connectivity setup |
| Topic 3: BES 10 Integration & Management | 20% | - Policy enforcement and user accounts - Connecting to BlackBerry Enterprise Service 10 |
| Topic 4: BlackBerry 10 Architecture & Components | 15% | - BB10 OS fundamentals - Hardware and software components |
| Topic 5: Application & Content Management | 15% | - BlackBerry World and BlackBerry World for Work - Installing, updating and removing apps |
| Topic 6: Security & Connectivity | 15% | - VPN, Wi-Fi, Bluetooth and cellular settings - Encryption and permissions |
BlackBerry 10 Support Specialist Sample Questions:
How is a password set on the BlackBerry Device?
- A. BlackBerry Hub -> Settings -> Device Password
- B. Settings-> Security-> Security and Privacy-> Device Password
- C. BlackBerry Hub -> Options -> Device Password
- D. Options -> Security-> Password -> Device Password
Correct Answer: B 🗳️
Which of the following is not available under Manage Devices on the BlackBerry Protect portal?
- A. Backup Device
- B. View Location
- C. Play Sound
- D. Wipe Device
Correct Answer: A 🗳️
Which of the following resources would enable a user who has lost a device to ensure that their contact information is displayed on their BlackBerry?
- A. BlackBerry Lost and Found
- B. BlackBerry Help
- C. BlackBerry Protect
- D. App World
Correct Answer: C 🗳️
Where can saved VPN Profiles be located on the BlackBerry Smartphone?
- A. Options. Wi-Fi. VPN
- B. Settings. VPN
- C. Options, Security. VPN
- D. Settings. Network Settings. VPN
Correct Answer: D 🗳️
A customer calls in for support on a misbehaving application. It must be determined if support is given or needs to be directed to the publisher or developer. Which class of applications is supported by BlackBerry directly?
- A. There is no support for any application by BlackBerry. All support requests will be directed to the developers.
- B. Applications provided by BlackBerry as part of the OS load will be supported. These will include core and 2nd party applications.
- C. Only applications preloaded by the carrier or included as part of the OS will quality for support by BlackBerry.
- D. Any application that was purchased in App World, preloaded by the carrier or included as part of the OS, will qualify for support by BlackBerry.
Correct Answer: B 🗳️
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