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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. A user is prompted to select personal or work buttons on the homescreen. What prompted this change?

A) Carrier provisioning
B) Installing BlackBerry World business applications
C) Enterprise Activation created a work perimeter
D) Desktop Synchronization

2. What does enabling Mass Storage Mode on the BlackBerry 10 (BB10) device allow the user to accomplish?

A) Copying media and files
B) Wi-Fi sharing
C) Blocking USB connections
D) Bluetooth connections

3. What would be the reason that a software update would be presented during the out of box experience?

A) To install any applications specific to the carrier and required by government regulations to allow access to services such as custom music services, billing software and online government sites
B) To install applications that are compatible with the BlackBerry smartphone and listed with purchased applications from App World associated with the BlackBerry ID assigned to the smartphone
C) To apply any software updates released after the smartphone was manufactured and install any region specific files not present in the base software
D) To install the diagnostic software if the owner accepted and enabled the ability of the smartphone to send diagnostic and usage data

4. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
B) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
D) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.

5. Which of the following is NOT a capability of BlackBerry Link?

A) Bluetooth Media Sync
B) NFC Media Sync
C) Backup device data
D) Software updates

Solutions: