[Dec 17, 2021] C_C4H520_02 Exam Dumps - Try Best C_C4H520_02 Exam Questions - PracticeMaterial
Verified C_C4H520_02 exam dumps Q&As with Correct 100 Questions and Answers
NEW QUESTION 52
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The dispatcher needs to release the assignment
- B. The service call needs to be assigned
- C. The activity has to be assigned to the technician
- D. The activity needs to be in status finished
Answer: A,C
NEW QUESTION 53
How are Labels used within the Smart forms and Feedback Module? Choose the correct answer.
- A. To add a label to be used as reference by the Field Engineer
- B. To identify the elements in the smart form.
- C. To Filter the list of Smart forms.
- D. To act as a reference for generating a Smart form Report
Answer: C
NEW QUESTION 54
During which status is a Customer allowed to cancel the Service Request in Self -Service Portal? Choose the correct answer.
- A. Open
- B. Work
- C. Accepted
- D. Travel
Answer: A
NEW QUESTION 55
The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer.
- A. Series
- B. Attachments
- C. Dropdown list
- D. Picker
Answer: A
NEW QUESTION 56
What can you do with a picker element in a Smartform? Note: There are 2 correct answers to this question.
- A. You can link picker and attachment elements together
- B. You can use it to select an object from a list
- C. You can use it to Pick PNG Files
- D. You can link two picker elements together
Answer: B,D
NEW QUESTION 57
Where can Service Workflow steps can be used in SAP Field Service management? Choose the correct answer.
- A. In Customer Self-Service when submitting a self-service request
- B. In Field Service Management Crowd service when dispatching a call
- C. In Mobile Application when executing an activity
- D. In the Web Application when planning a Service
Answer: C
NEW QUESTION 58
Which object corresponds to service call in C4C? Choose the correct answer.
- A. Sales Order
- B. Service Request
- C. Ibase
- D. Ticket
Answer: D
NEW QUESTION 59
How does the integration scenario with S/4HANA look like? Choose the correct answer.
- A. Service request is created in FSM, planning and dispatching is done in S/4HANA and execution is done via FSM Mobile app
- B. Service request is created in FSM, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- C. Service request is created in S4/HANA, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- D. Service request is created in S4/HANA, planning and dispatching is done in S/4HANA and execution is done via S/4HANA Mobile app
Answer: C
NEW QUESTION 60
What are the key advantages of utilizing the SAP Field Service managementSelf-Service? Note: There are
2 correct answers to this question.
- A. Online capabilities help you to capture electronic signatures
- B. QR code scanning helps you to easily identify the affected Appliance
- C. Interactive Dialogue using AI chatbot allows for No touch service scenarios
- D. Smart forms help you structure your service processes
Answer: B,C
NEW QUESTION 61
How can you create a service call in SAP Field Service management? Note: There are 3 correct answers to this question.
- A. Automatically via the cloud connector from an SAP CRM on-premise system
- B. Manually in Web Application within Planning and dispatching
- C. Automatically when submitting a new service call from the Self-Service Portal
- D. Manually in the Web Application with in the master data
- E. Automatically Via the cloud connector from an SAP ERP On-premise system
Answer: B,C,E
NEW QUESTION 62
What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.
- A. Approve Efforts
- B. Update contacts
- C. Create Equipment
- D. Assign Technicians
Answer: A,D
NEW QUESTION 63
What format is used for API Exchange? Choose the correct answer.
- A. XSD
- B. XML
- C. HTML
- D. JSON
Answer: D
NEW QUESTION 64
Which web service is used when integrating FSM? Choose the correct answer.
- A. XML-RPC
- B. SOAP
- C. REST
- D. R2D2
Answer: C
NEW QUESTION 65
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.
- A. Release Assignments
- B. Enter materials used
- C. Create Technician Skills
- D. Define Core hours.
Answer: A,C
NEW QUESTION 66
As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.
- A. Create a follow up activity from the Expenses page
- B. Create a follow up activity from the Efforts page
- C. Create a follow up activity from the Smart form page
- D. Create a follow up activity from within the Service call.
Answer: D
NEW QUESTION 67
What functionality is possible when the smart formtemplate is set to translation status? Choose the correct answer.
- A. The template can be Edited
- B. The template can be assigned to an equipment
- C. The template can be assigned to an activity
- D. The template can be exported to XML format
Answer: D
NEW QUESTION 68
What is the first step a technician needs to take to add aSmartform with in SAP Field Service Management Mobile App. Choose the correct answer.
- A. Select whether is mandatory
- B. Select a record from the linked object
- C. Select a Template
- D. Select a linked object
Answer: B
NEW QUESTION 69
What are the some main security characteristics of the SAP Field Service management Mobile App.?
Note: There are 2 correct answers to this question.
- A. Advanced perimeter security
- B. Oauth Token for Login free access
- C. Full Backup protection of Customer data
- D. SSL-Secured communication
Answer: B,D
NEW QUESTION 70
What options does a technician have to record travel time against an activity in the SAP field service Management mobile app? Note: There are 3 correct answers to this question.
- A. From the Effort menu by selecting the activity object type
- B. From the Homepage menu by creating a manual entry
- C. From the activity menu by creating a manual entry
- D. From the activity record after the workflow steps is set to finished
- E. From the Equipment menu after checkout
Answer: A,B,C
NEW QUESTION 71
Which activity execution stage is relevant for Mobile service workflows? Choose the correct answer.
- A. Closed
- B. In execution
- C. In planning
- D. In Dispatching
Answer: B
NEW QUESTION 72
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SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
C_C4H520_02 Exam Certification Details:
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
| Cut Score: | 61% |
| Duration: | 180 mins |
| Languages: | English |
| Exam: | 80 questions |
| Level: | Associate |
SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
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