[Full-Version] 2024 New C_FSM_2211 Actual Exam Dumps, SAP Practice Test
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NEW QUESTION # 68
You want to create a new Smartform, which fields would you define? Choose the correct answer.
- A. Description, Revision, Type, Tag
- B. Name, Description, Category, Labels
- C. Description, Category, Revision, Tag
- D. Name, Description, Revision, Type
Answer: B
NEW QUESTION # 69
Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?
- A. Review
- B. Request change
- C. Duplicate
- D. Decline
Answer: B
NEW QUESTION # 70
What is the purpose of a visibility condition in Smartforms? Note: There are 2 question.
- A. It is used to change Smartform mode from development to active.
- B. It is used to hide specific elements.
- C. It is used to hide a Smartform from the mobile device.
- D. It is used to hide specific chapters.
Answer: B,D
NEW QUESTION # 71
Which SAP Analytics Cloud stories are available to d There are 2 correct answers to this question.
- A. Field Service Checkout Report
- B. Field Service Performance Dashboard
- C. Field Service Capacity Overview
- D. Field Service Smartforms and Feedback
Answer: A,D
NEW QUESTION # 72
What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A. Service level agreement
- B. Customer self-service
- C. Ticket routing rules
- D. Automated scheduling
Answer: B,D
NEW QUESTION # 73
What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.
- A. Notification
- B. Condition
- C. Frequency
- D. Order
Answer: C,D
NEW QUESTION # 74
After an existing template has been modified and released, what options are given to the user? Note There are
2 correct answers to this question.
- A. Reactivate other versions.
- B. Export other versions.
- C. Deactivate other versions.
- D. Delete other versions.
Answer: C,D
NEW QUESTION # 75
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.
- A. Define Moment set
- B. Configure workflow step
- C. Setup IFIows in CPI
- D. Define value mapping for product types
Answer: C,D
NEW QUESTION # 76
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. End Customer
- B. Service Engineer
- C. Field Coordinator
- D. BackOffice Administrator
Answer: D
NEW QUESTION # 77
How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?
Note: There are 2 correct answers to this question.
- A. You can use it to download a list of master data object records.
- B. You can use it to download a template for a selected data object type.
- C. You can use it to upload a formatted and populated data record file.
- D. You can use it to define and upload new custom data objects.
Answer: B,D
NEW QUESTION # 78
Which scenarios can you cover within the SAP S/4HANA solution portfolio? Note: There are 2 correct answers to this question.
- A. In-house repair
- B. Service fulfillment
- C. Contact center
- D. Self-service
Answer: A,D
NEW QUESTION # 79
You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment.
What is missing?
- A. The equipment does NOT have an external ID.
- B. The equipment does NOT have Moment-Sets.
- C. The equipment is reported as Operational.
- D. The equipment has NO previous history.
Answer: B
NEW QUESTION # 80
Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question.
- A. Manage master data in an ERP system.
- B. Query data for reporting purposes.
- C. Create new data object records.
- D. Export data for backup and archiving.
- E. Import data from external systems.
Answer: C,D,E
NEW QUESTION # 81
Which statements apply to Reserved Material? Note: There are 2 correct answers to this question
- A. Is used to book material in advance for a technician
- B. Enabling stock integration with ERP for standalone scenarios
- C. Organization of parts for a particular activity and reservation of stock
- D. Reserve parts for service call reporting
Answer: A,C
NEW QUESTION # 82
For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.
- A. Ticket and case creation
- B. Customer feedback management
- C. Mobile service execution
- D. Workforce management
Answer: C,D
NEW QUESTION # 83
What are the key advantages of utilizing the SAP Field Service management Self-Service? Note: There are 2 correct answers to this question.
- A. Smart forms help you structure your service processes
- B. Online capabilities help you to capture electronic signatures
- C. QR code scanning helps you to easily identify the affected Appliance
- D. Interactive Dialogue using AI chatbot allows for No touch service scenarios
Answer: C,D
NEW QUESTION # 84
What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.
- A. From the activity record after the workflow step is set to Finished
- B. From the Home page menu by creating a manual entry
- C. From the activity menu by creating a manual entry
- D. From the Efforts menu by selecting the activity object type
- E. From the Equipment menu after checkout
Answer: B,C,D
NEW QUESTION # 85
Which functionalities does the data sync rule enable for mobile application? Note: There are 2 correct answers to this question.
- A. Increases security measures
- B. Stores data in the native device cloud storage
- C. Decreases application memory usage
- D. Controls the information stored in offline mode
Answer: C,D
NEW QUESTION # 86
What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.
- A. Portal background image
- B. Landing page
- C. Main and accent colors
- D. Portal logo
- E. Menu icons
Answer: A,C,D
NEW QUESTION # 87
You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have business rules configured.
- B. You must have a portal user account.
- C. You must have Moment-Sets defined for equipment.
- D. You must have equipment records against your account.
- E. You must have auto-release of assignments.
Answer: A,C,D
NEW QUESTION # 88
The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?
- A. Drop-down list
- B. Series
- C. Picker
- D. Attachments
Answer: B
NEW QUESTION # 89
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer..
- A. SAP Field service management company
- B. SAP Field Service Management Crowd Service
- C. SAP Field Service management Account Service
- D. SAP Field service management Customer Self-Service
Answer: B
NEW QUESTION # 90
In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?
- A. Video chat
- B. High touch
- C. E-mail interaction
- D. No touch
Answer: B
NEW QUESTION # 91
What configuration is necessary for Reserved material in mobile? Note: There are 2 correct answers to this question.
- A. Delete
- B. Create
- C. Update
- D. Read
Answer: C,D
NEW QUESTION # 92
Where can service workflow steps be used in SAP Field Service Management?
- A. In SAP Crowd Service when dispatching a service call
- B. In the mobile application when executing an activity
- C. In the Web application when planning a service
- D. In customer self-service when submitting a self-service request
Answer: B
NEW QUESTION # 93
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