PDF Download Free of C-C4H510-04 Valid Practice Test Questions
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SAP C-C4H510-04 Exam Syllabus Topics:
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NEW QUESTION 18
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct Answers to this question.
- A. Skills
- B. Territory
- C. Service organization
- D. Measurement and reading
Answer: B,C
NEW QUESTION 19
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.
- A. Field definitions are not relevant.
- B. Data can be loaded only once.
- C. There is a template available for each object that allows tool-supported migration.
- D. The template structure is predefined and cannot be changed.
Answer: C
NEW QUESTION 20
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time, time and counter based
- B. One time, fixed
- C. Absolute, counter based
- D. One time. no condition, time and counter based
Answer: D
NEW QUESTION 21
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Activity planner
- B. Maintenance plan
- C. Realignment runs
- D. Ticket routing rules
Answer: B
NEW QUESTION 22
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?
- A. Report an incident in SAP Service Cloud and forward to the requester.
- B. Report an incident in SAP Service Cloud and forward to the provider.
- C. Write an e-mail to your implementation partner.
- D. Write a message to SAP via social media.
Answer: B
NEW QUESTION 23
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.
- A. Create a broadcast.
- B. Integrate MindTouch.
- C. Create a migration template.
- D. Configure SAP Jam as knowledge base.
Answer: B,D
NEW QUESTION 24
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Document types
- B. Priority
- C. Service category
- D. Maintenance plan
Answer: D
NEW QUESTION 25
Which of the following applies to time recording? Note: There are 3 correct Answers to this question.
- A. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- B. Code list restrictions are not possible for the Time Type field.
- C. You can activate Microsoft Outlook integration for time recording.
- D. Time recording can be done online or in offline mode.
- E. Time sheets can be submitted for approval.
Answer: A,D,E
NEW QUESTION 26
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Workflow rule
- B. Resource scheduler
- C. Maintenance plan
- D. Feature action within tickets
Answer: A,D
NEW QUESTION 27
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Territories
- B. Products
- C. Social media profiles
- D. Accounts
Answer: C
NEW QUESTION 28
What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.
- A. Use e-malis as a response to a ticket.
- B. Add a reference to an account.
- C. Add an account team member.
- D. Add a reference to a service contract.
Answer: A,B
NEW QUESTION 29
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. When an agent creates a ticket with a registered product, the warranty is automatically determined.
- B. The agent is prompted to upsell a warranty to the customer.
- C. The system can be set up so that certain incident categories are not covered.
- D. Routing rules can be applied to warranties.
Answer: A,C
NEW QUESTION 30
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.
- A. Mashup service
- B. Channel type
- C. Notification type
- D. Channel direction
- E. Ticket type
Answer: B,D,E
NEW QUESTION 31
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.
- A. Ticket due date
- B. Status
- C. Service category
- D. Service level of incoming tickets
Answer: B,C
NEW QUESTION 32
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?
- A. Knowledge base integration
- B. Service Level Agreement
- C. Social channel setup
- D. Work distribution
Answer: D
NEW QUESTION 33
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. Scoping is automatically generated by the system based on your fine-tuning decisions.
- B. Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented.
- C. The activity list is automatically generated by the system based on your scoping decisions.
- D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
Answer: C
NEW QUESTION 34
Which of the following options are possible for permissions?
- A. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- C. Restricted access rights override any unrestricted access you have defined.
- D. Unrestricted access rights override any restrictions you have defined.
Answer: D
NEW QUESTION 35
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Cyclical
- B. Absolute
- C. Recall
- D. Counter-based
Answer: A,B
NEW QUESTION 36
Which tool would you use to create high data volumes in SAP Service Cloud?
- A. Mass data maintenance
- B. Job Manager
- C. Data Workbench
- D. Form Templates
Answer: C
NEW QUESTION 37
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. FSM
- B. Time recording
- C. MRS
- D. Manual Routing
- E. Activity Planner
Answer: A,C,D
NEW QUESTION 38
When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.
- A. Push the incident to SAP Service Cloud support.
- B. Set up a multi-step approval process.
- C. Start processing.
- D. Change the priority to escalated.
Answer: A,C
NEW QUESTION 39
In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout?
Note: There are 2 correct answers to this question.
- A. Read-only
- B. New field
- C. Mandatory
- D. Query
Answer: A,C
NEW QUESTION 40
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Pass Your SAP Certified Application Associate C-C4H510-04 Exam on Aug 18, 2022 with 112 Questions: https://www.practicematerial.com/C-C4H510-04-exam-materials.html
