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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You can add more than one outbound route to the contact center.

A) True
B) False

2. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Calls
B) Admin > Telephony > Phone Management > Phones
C) Admin > Telephony > Phone Management > Base Settings

3. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within an organization with access to the Resource Center.
B) Designated Contacts are the only people within the organization who may contact and work with support.
C) Designated Contacts provide the first level of support for their organization.
D) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
E) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

4. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Queues
B) Groups
C) Workspaces
D) People

5. How many types of Genesys Cloud Contact Center Licenses are available?

A) 5
B) 4
C) 3
D) 2

Solutions: