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HDI Help Desk Manager Sample Questions:

1. Which three technologies enable Help Desks to achieve their performance goals? (Choose three)

A) Extra-diem Reporting Application
B) Customer Relationship Management
C) Interactive Voice Response
D) Automatic Call Distributor
E) Intra-monthly Monitoring System

2. What are two ways to understand and value cultural difference ? (Choose two)

A) study the business practices in relation to the mission statement
B) take a course in cross-cultural studies
C) take a course in business administration
D) study the business practices of successful multinational business

3. Which three statements about effective inter-departmental relationships are true? (Choose three)

A) You treat people in your organization as if they were your customer
B) Management responsibilities are shared.
C) Other departments are supported even when they make a mistake
D) Information is shared among departments within your organization

4. Which three ensure the realization of an employee's potential? (Choose three)

A) training plans
B) employee salary
C) job descriptions
D) employee satisfaction

5. What is the best description of a critical thinker?

A) A critical thinker is able to discover weaknesses and risks.
B) A critical thinker critiques in order to redesign and remodel.
C) A critical thinker expresses sympathy to meet the needs of customers.
D) A critical thinker leverages intuition appropriately.

Solutions: