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HP HP2-B102 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Imaging and Printing Portfolio Overview- Inkjet and Laser printing technologies
- Print solutions and services ecosystem
- Printer and multifunction device categories
Topic 2: HP Value Proposition and Differentiation- Reliability and total cost of ownership
- Sustainability and environmental considerations
- Security and managed print services
Topic 3: Sales Fundamentals- Consultative selling approach
- Basic competitive positioning
- Solution mapping to customer requirements
Topic 4: Customer Needs and Business Requirements- Small and medium business printing needs
- Cost optimization and efficiency drivers
- Enterprise printing workflows and document management

HP Imaging and Printing Sales Fundamentals Sample Questions:

Question #1

What are the two basic selling methods employed in imaging and printing sales? (Select two.)

  • A. Group
  • B. Try and buy
  • C. Commission
  • D. Transactional
  • E. Contractual
Reveal Solution  Discussion  0

Correct Answer: D,E  🗳️

Question #2

What is the first thing your client should do when developing green initiatives?

  • A. Calculate their carbon footprint as a baseline
  • B. Research the current issues involving sustainability
  • C. Survey their employees to see which initiatives to focus on first
  • D. Determine how to reduce the impact of the proposed initiatives
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

Why does HP create customer segments?

  • A. To divide the customer's workforce into departments to address specific customer groups
  • B. To help HP sales people locate the series of products that works best for a customer group
  • C. To monitor inventory
  • D. To control which products are marketed to various types of accounts
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

What does the HP Embedded Web Server do?

  • A. enables users to access and manage imaging and printing devices remotely
  • B. automatically notifies the IT department every time an imaging or printing device is used
  • C. orders supplies automatically
  • D. shows end users all devices that are available for printing
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

HP ink cartridges are recycled by first shredding the plastic cartridge bodies What happens to the shredded material?

  • A. It is sold for use in shipping containers, auto parts, and carpet fibers.
  • B. It is used to make HP recycled paper, which is exclusively used on HP campuses worldwide.
  • C. It is cleaned, compressed, and disposed of in the land fill.
  • D. It is used to make new print cartridges.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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