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HP HP2-H28 Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales and Positioning Skills- Competitive positioning
  • 1. Use-case driven selling strategies
    • 2. HP differentiation vs competitors
      - Solution-based selling approach
      • 1. Identifying customer business needs
        • 2. Value proposition articulation
          Topic 2: Customer Needs and Industry Use Cases- Vertical solutions
          • 1. Healthcare printing and computing
            • 2. Education and public sector solutions
              - SMB and enterprise segmentation
              • 1. IT cost optimization strategies
                • 2. Workforce productivity needs
                  Topic 3: HP Portfolio Overview- HP Computing Solutions
                  • 1. Commercial PCs and Workstations
                    • 2. Hybrid work solutions
                      - HP Printing Solutions
                      • 1. LaserJet and PageWide product families
                        • 2. Enterprise printing workflows and security
                          • 3. Managed Print Services (MPS)
                            Topic 4: Services and Lifecycle Management- Managed services and subscriptions
                            • 1. Print-as-a-Service models
                              • 2. Device-as-a-Service (DaaS)
                                - Device lifecycle services
                                • 1. Support and maintenance offerings
                                  • 2. Deployment and management services

                                    HP Selling HP Printing and Computing Services Sample Questions:

                                    Question #1

                                    Which statement is true about the value proposition for Small and Medium Business Services?

                                    • A. HP Contractual services are not available to small and medium business customers.
                                    • B. HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
                                    • C. Small and medium business customers have strong IT capabilities and do not need extra services
                                    • D. HP Care Pack Services are useful only for small and medium business customers with big IT staff
                                    Reveal Solution  Discussion  0

                                    Correct Answer: B  🗳️

                                    Question #2

                                    Which statement is true about HP Services for consumers?

                                    • A. HP does not offer repair services for consumers.
                                    • B. Consumers are concerned about mission critical response times for printing and computing repairs.
                                    • C. Consumers want to enhance their experience; they are searching for enjoyment.
                                    • D. Consumers do not believe it is important to spend money on their IT.
                                    Reveal Solution  Discussion  0

                                    Correct Answer: C  🗳️

                                    Question #3

                                    For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

                                    • A. HP CallMe
                                    • B. HP Smart Fix
                                    • C. HP Smart Friend
                                    • D. HP HelpMe
                                    Reveal Solution  Discussion  0

                                    Correct Answer: C  🗳️

                                    Question #4

                                    Which areas do the HP Care Pack services cover for consumers?

                                    • A. Deployment, Usage, and Care
                                    • B. Usage with HP Smart Friend only
                                    • C. Care services only
                                    • D. Configuration, Usage, and Care
                                    Reveal Solution  Discussion  0

                                    Correct Answer: A  🗳️

                                    Question #5

                                    Which statement is true about HP Contractual Services?

                                    • A. HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets
                                    • B. Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
                                    • C. It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
                                    • D. HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
                                    Reveal Solution  Discussion  0

                                    Correct Answer: D  🗳️

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