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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about the value proposition for Small and Medium Business Services?

A) HP Contractual services are not available to small and medium business customers.
B) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
C) Small and medium business customers have strong IT capabilities and do not need extra services
D) HP Care Pack Services are useful only for small and medium business customers with big IT staff

2. Which statement is true about HP Services for consumers?

A) HP does not offer repair services for consumers.
B) Consumers are concerned about mission critical response times for printing and computing repairs.
C) Consumers want to enhance their experience; they are searching for enjoyment.
D) Consumers do not believe it is important to spend money on their IT.

3. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A) HP CallMe
B) HP Smart Fix
C) HP Smart Friend
D) HP HelpMe

4. Which areas do the HP Care Pack services cover for consumers?

A) Deployment, Usage, and Care
B) Usage with HP Smart Friend only
C) Care services only
D) Configuration, Usage, and Care

5. Which statement is true about HP Contractual Services?

A) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets
B) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
C) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
D) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.

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