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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Which actions can customers perform using the Electronic Service Request tool?

A) open and close their PMRs
B) open and escalate their PMRs
C) open, requeue and close their PMRs
D) open, update or search for their PMRs

2. When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

A) Total Turn around time
B) Last Service Given days
C) Self Sufficiency
D) Response Time

3. Where can IBM Flashes be found for any software product?

A) inCCWIN
B) on the Extreme Leverage webpage
C) in RETAIN
D) on the product support page

4. Which User ID is required to access CCWIN?

A) RETAIN User ID
B) Lotus Notes User ID
C) Windows Log-in ID
D) IBM Intranet User ID

Solutions: