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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

A) within five hours
B) within one hour
C) the best endeavors
D) within two hours

2. A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

A) 19
B) 69
C) 89
D) 59

3. A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs.
Where can this be found?

A) IBM My Support webpage
B) IBM Intranet Page
C) IBM Your News Lotus Notes Database
D) IBM ISSTWorkbench

4. Patches and fixes require instructions to ensure that the correct installation procedures are followed. Where are these instructions available?

A) PATCH file within the patch or fix download
B) the README file contained in the patch/fix download
C) the product set information database
D) contact the engineer who created the patch

Solutions: